Bob Phibbs, the Retail Doctor®, has helped thousands of businesses in hospitality, manufacturing, service, restaurant and retail since 1994. His clients have ranged from multi-national luxury brands to small business mom and pops. With over thirty years experience beginning in the trenches of retail and extending to senior management positions, Phibbs has been a corporate officer, franchisor and entrepreneur. His speaking presentations are designed to provide practical information in a fun and re-memorable format. His books include The Retail Doctor’s Guide to Growing Your Business (Wiley). No matter how long an employee works with your small business, if they can master the skills to build rapport and make a sale, they can go on to do just about anything.